Q: How do you ship orders, and how long does delivery take?
A: We partner with USPS, FedEx, DHL, and UPS. Delivery typically takes 7–25 business days, depending on your location.
Q: Do you offer gift wrapping or gift cards?
A: Yes, gift wrapping is available for select items. Please contact our customer service team for more details.
Q: Do your products come with a guarantee?
A: Absolutely. If you receive a defective or incorrect jersey, just reach out to us within 7 days of delivery, and we'll review the issue and provide an appropriate solution in accordance with our Return & Exchange Policy—just reach out to us within 7 days of delivery, and we'll review the issue and provide an appropriate solution in accordance with our Return & Exchange Policy.
Q: How can I track my order?
A: Once your order is ready to ship, we'll send you an email with tracking details from our delivery partner. You'll also receive status updates throughout the shipping process. If your order contains multiple items, they may be shipped from different locations in separate parcels—if so, you'll get a tracking email for each parcel as it goes out.
Q: Only part of my order has been dispatched. Will I get the rest?
A: Yes. Sometimes the items you've ordered are stored in different warehouses. To get your order to you as quickly as possible, we often dispatch items separately. We'll email you to confirm if any items are coming later or need to be collected. The rest of your order should arrive shortly. For more details, please refer to our Terms & Conditions.
Q: Do you deliver internationally?
A: Yes, we ship to most countries across Europe, the USA, and Asia. If you're unsure whether we deliver to your location, just contact our customer service team and we'll check for you.
Q: Can I get a discount for bulk or wholesale orders?
A: Yes—pricing depends on the quantity you're ordering. For a custom quote, please email us with your request and we'll get back to you.
Q: How do you choose the right size for different product types?
A: Great question! Fit can vary across categories. For Sneakers, we recommend sticking with your usual size. For Knitwears and Sweatshirts, if you prefer a relaxed, layered look, consider sizing up—go with your regular size for a more fitted silhouette. Windbreakers and Jackets are typically true to size, but if you plan to wear them over thicker layers, you might want to size up. Shirts follow standard sizing—check our size guide for exact measurements.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee—you can request a return or exchange within 7 days of receiving your order, provided the items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with original packaging and tags intact. To start a return or exchange, email us at service@restnora.com with your order number—and if the item is defective, please include a photo.